WARRANTY REGISTRATION

To activate the warranty for your equipment, please make sure to register your equipment first on our website using the provided form.

Additionally, the buyer should provide the name of the seller, authorized distributor, or retailer from whom the product was purchased.

 

THE COVERAGE

The Royal Bear's warranty will be executed through the authorized distributors of the brand and it includes manufacturing and material defects from the date of purchase, under the following conditions and limitations:

- The unit must be installed and operated in accordance with the provided instructions at all times. Any alteration, willful abuse, accident, or misuse of the product will void this warranty.

-The mini-split or air conditioner needs to be installed by a certified or licensed installer.

- This warranty is non-transferable and applies only to the original owner, provided that the purchase was made through an authorized supplier of the brand. It is limited to the repair or replacement of defective parts found to be faulty in material or workmanship, subject to normal conditions of use and service, and after the defect is confirmed by the brand's inspection.

- The brand may, at its discretion, fulfill all obligations under this warranty by refunding the wholesale price of the defective parts.

 

ELIGIBLE EQUIPMENT’S

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The following SKUS will have a warranty of 2 years parts and 5 years for the compressor:

FV-RB-MSCHI-18K220

FV-RB-MSCHI-24K220

 

 

REGISTRATION PERIOD

Please complete the product registration within 60 natural days of receiving the equipment.

 

Items Not Covered

The warranty does not cover:

- Improper use or installation

- Cosmetic damage

- Damage due to acts of nature, such as lightning strikes, tornadoes, and the like

- Accidents

- Misuse

- Negligence

- Commercial use

- Modifications to any part of the product, including the antenna

- Connection to an incorrect voltage supply

- Attempted repair by an unauthorized person

- Products and/or parts provided for free

After the warranty period expires, if products and/or parts require service, you may choose to cover all labor and parts charges. Warranty coverage ends if you sell or transfer the product. The limited warranty applies only to the country of purchase and cannot be transferred outside of this country. Customers outside of the United States will be responsible for the shipping fee for replacement items, parts, and accessories, if necessary.

 

Eligible Recipients

This limited warranty is only for the original buyer and executable through the authorized retailers of the brand and is not transferable to subsequent owners or purchasers.

 

Actions by ROYAL BEAR

During the warranty period, ROYAL BEAR will provide replacements for defective units, along with spare parts if necessary. The cost of shipping will be the responsibility of the purchaser.

 

 

Please note that customers seeking a refund should contact the original purchasing channel. The official store will not provide any refund options within or outside of the warranty period.